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Frequently Asked Questions

  • Q: Why choose AG Property Services?

    A: AG Property Services is a family-owned property management company well established in San Antonio and the surrounding areas. We have a long and proven track record in the property management field, take pride in our exceptional service, and look forward to showing you why we are the best.
  • Q: How do you advertise vacancies? Who pays advertising costs?

    A: We advertise and market your property using the following methods:
    • Our Website at shows descriptions, pictures and map links to your property.
    • Weekly classified ads in the local paper as necessary.
    • Printed flyers are posted on our office .
    • Local Real Estate agents and offices receive our available inventory listings on a daily basis.
    • Interested parties who walk into our office receive a list of available properties.
    • A sign will be put up in the yard or window, along with printed flyers, depending on location.
    • We may run ads on various websites including Rent Clicks,, Free Rental Site, etc., as needed.
  • Q: How long will it take to rent my property?

    A: It is impossible to predict exactly how long it will take to find qualified tenants for your property. A number of factors are involved including size, location and overall condition of the property, the asking price relative to that of comparable properties in your neighborhood, and the time of year. However, the market time for renting is generally much shorter than the time required to sell the same property, and landlords can usually expect to have tenants within 15 to 45 days. If a property does not rent within this length of time, it is generally a sign that it is overpriced relative to its size, condition and location. Pricing your property competitively and having your property in the best condition possible are crucial to effective marketing.
  • Q: Should I allow pets? Smokers? Children?

    A: Pets and smokers are not protected classes. We work with each owner individually on the possibility of accepting pets and do collect a pet fee. All of our properties are considered non-smoking properties and we include this rule in the lease.

    Families are a protected class and we do not discriminate based on family status or size. We are a fair and professional management company and take pride in our knowledge and practices, abiding by all Federal, State and Local Fair Housing laws.
  • Q: What is your screening process for prospective applicants?

    A: Placing qualified residents in your property is one of the most important goals as your property management company. We are very diligent with our screening for prospective tenants. We encourage you to review our rental application, policies and procedures as provided to each prospective tenant.

    Our professionally trained staff processes all applications in our office. We obtain a credit report for each applicant, contact current and previous landlords for rental references, and verify current employment and income.
  • Q: How much do you collect from the tenant prior to moving in?

    A: When a tenant is approved and a lease is signed, we require the 1st month’s rent and security deposit in guaranteed funds prior to move-in. The amount of the security deposit will depend on the tenant’s credit report and references. If there are pets, a pet fee will be collected before possession takes place.
  • Q: How are utilities handled?

    A: Tenants are responsible for all utility charges unless otherwise agreed upon in advance and in writing. Tenants must change all billing information to their name and mailing address as within 3 days of the move-in date stated on the lease.
  • Q: What happens when the tenant doesn’t pay rent on time?

    A: If rent is not received in our office by the 5th of the month, the tenant is called immediately and late charges are assessed. If we still do not receive rent by the 11th, we can serve the tenant with a five-day notice to pay or vacate. In the event rent is still not paid, legal action will begin at owner’s expense.
  • Q: What happens if the tenant breaks the lease?

    A: When the tenant breaks his or her lease before the lease period is over, they are responsible for all expenses incurred to re-lease the property. The expenses include the rent amount for any remaining unpaid time before the expiration of the lease, utilities for the remaining lease time, re-leasing fees for the property, all advertising costs, and any other expense directly relating to the releasing of the property.
  • Q: When should I expect my monthly report and checks?

    A: For rent collected on the 1st of the month, reports and distributions are available on the portal by the 10th of the month. You may choose to have your money automatically deposited to your account. If so, money will be deposited on the 10th.
  • Q: Will I need to change my insurance coverage?

    A: We advise all our property owners to consult directly with their insurance agent to be certain they are carrying adequate insurance for their property needs. We require current proof of insurance to be on record in our office for all properties we represent. We also require AG Property Services to be named as additionally insured. We inform your tenants during the move-in process to obtain renters insurance. It is also noted in their lease that the owner’s insurance does not cover the tenant’s personal contents or any loss they might have during their tenancy.
  • Q: Who handles problems late at night?

    A: One of our office staff members is on-call 24/7. If an emergency situation arises, we have an emergency after hours phone number for tenants to call. Our main office phone answering system can also be called and direct the caller to the emergency number.